Anton Herholdt | Medallia
Anton designs experience management solutions to help organizations to be loved by their customers and employees. At Medallia, he is a Senior Manager for Solutions Consulting in the Benelux region. Anton obtained his International MBA from IE Business School and brings 8+ years of management consulting experience in operational Customer and Employee Experience transformations for large global organizations across different sectors.
Mijn sessie: How Chaos Leads to Opportunity for Meaningful Connections
The last year and a half has created a period of chaos for all businesses. It’s been a time of dramatic shifts in customer behaviour and a need to match the pace of the digital era. Looking forward, the potential for chaos facing all businesses will remain, but the opportunity to thrive and create meaningful connections amidst such chaos, lies in paying close attention to customers and employees. Engaging them seamlessly through online and offline channels and in doing so, creating loyal customers. This session will explore how companies can do this and drive earned growth for their business as a result.