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Jon Laughland

UK Sales Director Helpshift 


Mijn sessie

The Power of Digital Customer Service: Learnings from 125 Million (and growing) Bot Interactions

Increasingly, customers expect brands to offer support on their preferred digital communication channels and to manage persistent dialogues. If you’re thinking that’s easier said than done— then think again. The latest findings in Helpshift’s State of Service Automation Report reveal that leaders in digital customer service are rising to the occasion by not only providing a well orchestrated experience but reducing support costs to boot. Join this session to learn:

  • The impact of customer service bots on standard contact center KPIs
  • The “formula” to achieve the highest CSAT with automation
  • 3 steps to streamline and scale 80% of your customer service processes
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